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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the first step you should take is to press the Help button, which is visible on each page. A pop-up window will appear. It comprises thorough info about all the actions that you can carry out on the page in question. Each pop-up menu opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide selection of educational video clips clarifying how to use our hosting Control Panel. They're shot for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can swiftly become familiar with our hosting Control Panel by simply watching our step-by-step educational videos.

F.A.Q.

If you can't discover the answer you searching for, have a gaze at our comprehensive FAQ database, which comprises questions asked by real customers and provides real solutions. We constantly "revamp" our FAQ section with new Q&A's in order to encompass all the innovations and new additions to our system.

Ticketing System

If you still can't find the answer you searching for in the Frequently Asked Questions database either, we have a great team of client support engineers available 24/7 and ready to help you with any problem. Each trouble ticket you submit will be responded to in less than sixty minutes (the average response time is just twenty minutes), so you won't have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 315853

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com